Shipping Policy
Last Updated: August 31, 2026
Thank you for shopping with Scarlett’s Secret. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing
Orders are typically submitted for processing after payment has been successfully authorized.
Processing times may vary depending on product availability, fulfillment requirements, weekends, holidays, and order volume.
Orders may be shipped directly from our fulfillment or distribution partners.
2. Shipping Times
Shipping and delivery times vary depending on the shipping destination, carrier, product availability, and other factors.
Estimated delivery dates are not guaranteed.
Once an order has been transferred to the shipping carrier, delays caused by the carrier or circumstances outside of our control may occur.
3. Shipping Costs
Shipping costs are calculated during checkout unless otherwise stated.
Any applicable shipping charges will be displayed before the customer completes their purchase.
4. Tracking Information
When tracking information is available, customers may receive tracking details after their order has been shipped.
Please allow time for tracking information to update after receiving a shipping notification.
5. Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address.
Scarlett’s Secret is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately. Address changes may not be possible once an order has entered processing.
6. Lost, Damaged, or Missing Packages
If your package arrives damaged, please contact us as soon as possible and retain all original packaging.
If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, and the shipping carrier.
We will make reasonable efforts to assist customers with shipping-related concerns; however, final responsibility for carrier investigations may depend on the shipping carrier and circumstances of the delivery.
7. International Shipping
At this time, Scarlett’s Secret ships only to locations where shipping is made available through our website at checkout.
Customers are responsible for complying with all applicable laws and regulations regarding products purchased and shipped to their location.
8. Discreet Shipping
Where available through our fulfillment partners, orders may be shipped in packaging designed to protect customer privacy. Specific packaging and shipping practices may vary depending on the fulfillment provider and product.
9. Contact Us
If you have questions about shipping or an existing order, please contact us:
Scarlett’s Secret